Question:

I am entering my FX MathPack code but the product is not recognising it. What should I do?

Answer:

About a year ago we had to make a small change to our registration code system. The codes look the same but the old system had a small flaw that was preventing us from generating expiry dates past 2018 – so a change had to be made.

Some older versions can cope with the new codes (we had anticipated the change a year earlier and started building in the capability) but many schools are still using old versions that predate the change.

So… If you are entering your new FX MathPack code but it is being rejected (or seemingly forgotten) by the products, try downloading fresh versions. It will almost certainly fix the problem AND you will be getting all of the latest features, fixes and improvements.